GMD VIP Membership Terms & Conditions

Last Updated: 25/07/2024

Welcome to GMD Online VIP Membership (“GMD,” “we,” “our,” “us”). By signing up for a VIP Membership, using our services, or participating in the XP Rewards System, you agree to the following Terms & Conditions. Please read them carefully.

1. Membership Overview

1.1 VIP Membership Access

• An active GMD VIP Membership grants you access to all VIP digital products for free using XP (Experience Points) as the redemption method.
• XP has no monetary value and is non-transferable.

1.2 XP Rewards System

• XP is earned through participation, purchases, and community activities as outlined on our website.
• GMD reserves the right to modify, suspend, or revoke XP in cases of error, misuse, or fraudulent activity.
• XP cannot be exchanged for cash and may be removed if awarded incorrectly.

2. Physical Goods & Seasonal Delivery

2.1 Seasonal Shipping

• Members who claim physical rewards using XP will receive free seasonal delivery on the following dates:
  20th January, 20th April, 20th July, 20th October.
• To qualify for the current season’s shipment, all orders must be completed by the 1st of the shipping month.
• All postage is processed on or after the 20th of the shipping month.
• GMD reserves the right to extend the postage date to accommodate demand, operational requirements, or unforeseen circumstances.
• Shipping is UK-only unless otherwise stated. International members are responsible for any shipping fees, customs duties, and local taxes.
• Only members with ACTIVE accounts will have their claim box posted.

2.2 Claim Box & Early Release

• Physical rewards are placed into your Claim Box and shipped on the next seasonal date.
• Members may release their Claim Box early by spending additional XP, as specified on our website.
• Early release shipments are processed as standard tracked mail, and shipping timelines may vary.
• Claim boxes will only be sent out to members with an ACTIVE account.

3. Account Responsibilities

3.1 Active Membership Requirement

• Only active VIP members can access XP rewards, claim products and receive claim boxes.
• Lapsed memberships result in a temporary suspension of access until renewed.
• An ACTIVE account is considered an account that does not have a cancelled or pending cancellation status.

3.2 Account Security

• You are responsible for keeping your account credentials secure.
• GMD is not liable for any unauthorised account access or XP usage caused by failure to secure your login information.

4. Refunds & Cancellations

4.1 Membership Fees

• Membership fees are billed according to your chosen subscription plan.
• Cancellations take effect at the end of your billing period; no partial refunds are provided.

4.2 Physical Rewards

• XP spent on physical products is non-refundable.
• If you cancel your membership before the seasonal shipping date, your unshipped items will be held for 30 days. If the membership is not renewed within that period, items may be forfeited and XP will not be refunded.

5. Legal & Liability

5.1 Modification of Terms

• GMD reserves the right to update these Terms & Conditions at any time.
• Continued use of the membership after updates constitutes acceptance of the new terms.

5.2 Limitation of Liability

• GMD is not responsible for delays caused by postal services, customs, or events outside our control.
• Membership services are provided “as is” without warranties of any kind, to the extent permitted by law.

6. GDPR & Data Protection

6.1 Data Collection

• We collect and process personal data (such as your name, email, shipping address, and membership details) for the purpose of managing your account, processing rewards, and delivering products.

6.2 Lawful Basis

• Processing is based on contractual necessity (to fulfil membership benefits) and legitimate interests (to improve member experience).

6.3 Data Retention

• Your data is retained for as long as your membership is active, or as required by law for accounting and tax purposes.

6.4 Your Rights
Under GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing under certain conditions.
• Request data portability.
• Withdraw consent where applicable.

To exercise your rights, contact: info@gmdonline.co.uk.

6.5 Third-Party Services

• We may use trusted third-party services (e.g., payment processors, shipping carriers) to process data securely.
• Your data will never be sold to third parties.

7. Governing Law

These Terms & Conditions are governed by UK law. Any disputes will be subject to the jurisdiction of UK courts.

By continuing to use GMD VIP Membership, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.